We Take Support Seriously
Expert support available 24/7/365.
Need support? We're ready to help.
+44 333 888 4044
Depart on-time, every time.
The flight crew must use the ETL/ELB to sign aircraft acceptance just before aircraft departure. When they call for advice, it's always time critical.
When your front line teams call Conduce for support, they get straight through to experts who can provide a solution in the shortest possible time. Our support is legendary - ask any engineer at a major airport.
Why is fast support essential for Electronic Technical Logbooks?
A Technical Logbook is legal aircraft paperwork, required to be completed before and after every flight. Legally, you cannot depart without it, in some ways making it as essential as an engine. It's part of the MEL (Minimum Equipment List).
If the Electronic Technical Logbook is unavailable to any user at any time for any reason, it's likely to cause a (usually expensive) delayed aircraft departure.
At Conduce we do things differently to other ETL/ELB providers. Our core design principle is making the ETL/ELB incredibly robust and redundant.
These principles mean eTechLog8 is unique. It's highly available and super resilient to failure, massively reducing the amount of support needed, allowing your pilots and engineers to keep the aircraft in the air.
How does Conduce provide such great support?
Another thing that sets Conduce apart from our competitors is that we provide every part of the system, from devices, MDM, software & updates, hosting, SIM cards, training, support and more. For a single monthly fee per aircraft, we provide absolutely everything you need to operate the ETL/ELB. You could describe the Conduce offering as a Technical Logbook as a Service (TaaS) model with everything included.
Why is this so important? Well firstly, it means you're buying a battle-tested architecture that really works, rather than trying to assembling one yourself. eTechLog8 works flawlessly for over 35 airlines all over the world and is approved by authorities worldwide. Our design is so reliable and robust, it has successfully been approved by every authority with every customer. The authorities know our system works perfectly, and this is backed up by millions of flights and over 10 years of seamless operations. We could only have achieved this by having control over all parts of the system - if any part needs improvement, we have the ability to fix it because we manage it. Nobody knows our system better than us, so you're going to get the best experience when we host and support it.
Find out more: Why choose Conduce?
